SFLSOP008 – Provide quality service to floristry customers

$525.00 inc GST

Why invest with us?

We have been providing quality training materials for the VET Sector for twenty years. All of our materials come to you in an electronic format by USB, or by direct download, and it includes the candidate learning guide, candidate assessment tool, trainers marking guide, Competency Mapping Tool, PowerPoint’s, and any relevant readings. Our format enables you to contextualise the material for your Organisations logo (the licence you receive enables this).

The resources we know are flexible enough for any group of Students. Also as the versions change as they invariably do, you will receive the updates at no extra cost to your Organisation. The investment for these resources is based on the following factors;

1. The resources are able to be contextualised and replicated as you see fit. In other words the licence allows you to reprint and badge and remove and add materials to your specifications – if you feel it is necessary.

2. Any additions that we do will be sent to you automatically as they are developed.

3. You will receive all the compulsory units as well all the electives required for the course.

4. These resources offer the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments. Our resources provide you with the technical advice and early leadership skills for problem resolution. Such skills can be applied across a broad range of roles, and in a variety of contexts.

Available on back-order

SKU: RLS-SFLSOP008 Category:

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport, determine and address customer needs and expectations and respond to complaints. Service provision could be face-to-face, via electronic means or over the telephone.

This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to those frontline service personnel who deal directly with customers on a daily basis and who work with some independence and under limited supervision and guidance from others.

This includes retail florists, telephone sales agents, e-business sales personnel, studio florists and floral designers.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

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