SFLSOP007 – Interact with floristry customers

$525.00 inc GST

Why invest with us?

We have been providing quality training materials for the VET Sector for twenty years. All of our materials come to you in an electronic format by USB, or by direct download, and it includes the candidate learning guide, candidate assessment tool, trainers marking guide, Competency Mapping Tool, PowerPoint’s, and any relevant readings. Our format enables you to contextualise the material for your Organisations logo (the licence you receive enables this).

The resources we know are flexible enough for any group of Students. Also as the versions change as they invariably do, you will receive the updates at no extra cost to your Organisation. The investment for these resources is based on the following factors;

1. The resources are able to be contextualised and replicated as you see fit. In other words the licence allows you to reprint and badge and remove and add materials to your specifications – if you feel it is necessary.

2. Any additions that we do will be sent to you automatically as they are developed.

3. You will receive all the compulsory units as well all the electives required for the course.

4. These resources offer the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments. Our resources provide you with the technical advice and early leadership skills for problem resolution. Such skills can be applied across a broad range of roles, and in a variety of contexts.

Available on back-order

SKU: RLS-SFLSOP007 Category:

This unit describes the performance outcomes, skills and knowledge required to deliver customer service to floristry customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems. Service provision could be face-to-face, via electronic means or over the telephone.

This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses. It applies to floristry assistants who work under close supervision and with guidance from more experienced and senior florists. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

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